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i was hesistant to purchase this kit after reading some negative reviews here, but it works flawlessly for me and i highly recommend it. very easy to install too. this upgrade kit connects to your printer and makes it easy for you to share the printer with other devices via your wifi network. i have the printer connected to 1 desktop and 2 laptops and it's extremely convenient.
The customer support was ridiculous; the chat person wasted an hour (obviously trying to handle way too many customers at once) and never even got so far as to answer a single question or recommend a single action. The problem is that the Connection Manager refuses to connect to the printer, despite my having set the laptop less than two feet from the printer, changed channels, uninstalled & reinstalled the app and drivers, etc.
In the time I've lost just dealing with this worthless product (at least, worthless for me), let alone the days probably taken off my life from the stress of dealing with their mentally challenged "support" reps, I hate to think how many times I could've just walked over and plugged the computer into the damn printer. It sounded good, but it's a real piss off to get such unbelieveably useless customer service from such a big company.
I purchased this product directly from HP to work with a supposedly compatible HP printer (Officejet 7310 All-in-One). I should have known I was in trouble when they couldn't even use a spellcheck on the user guide, but still, I so wanted to believe.
:-/ After an hour of following instructions to the letter (twice), then over TWO HOURS on chat and phone with five different idiots who either intentionally or unintentionally refused to understand that a) this product exists, b) my printer is working correctly, c) I am not calling about my printer, and d) this product is NOT working, I finally gave up and have begun the process of returning the wireless upgrade kit.
The phone people passed me around for another hour and a half, never comprehending the problem, let alone even beginning any form of troubleshooting.
This item was great, it installed real easy and works great.Gerry
i'd give it ZERO stars if that were an option. i purchased this product well over a year ago.over the time it has been connected to my computer it NEVER retains a connection to the printer. i have to reboot every time i want to print and lately that doesn't even work.
Easy intsall, easy to use. Recieved on time and in like new condition. We've been using it for about a month now and it's been perfect.
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